Refund policy

Return & Refund Policy

At **[STORE NAME]**, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

To be eligible for a return:
- The item must be unused, unworn, and in its original condition  
- It must be returned with original packaging, tags, and accessories  
- Proof of purchase (order confirmation or receipt) is required  

We reserve the right to reject returns that do not meet these conditions.

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2. Return Timeframe

You can request a return within **[X DAYS]** of receiving your order.

Requests made after this period may not be accepted.

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3. Refund Process

Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund  
- If approved, your refund will be processed to your original payment method  

Refund Timing
Refunds are typically processed within **[REFUND PROCESSING TIME]** after approval.  
Please note that it may take additional time for your bank or payment provider to reflect the amount.

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4. Exchanges

We offer exchanges for items that are:
- Defective  
- Damaged  
- Incorrectly delivered  

If you would like to request an exchange, please contact us at **[EMAIL ADDRESS]** with your order details.

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5. Damaged or Defective Items**

If you receive a damaged, defective, or incorrect product:
- Please notify us within **[X DAYS]** of delivery  
- Share clear photos/videos of the issue for verification  

Once verified, we will arrange a replacement or full refund at no additional cost.

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6. Non-Returnable Items**

The following items are not eligible for return:
- Items marked as final sale or non-returnable  
- Used, worn, or damaged items (not due to our error)  
- Personal care or hygiene-related products (if applicable)  
- Customized or made-to-order products  

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7. Return Shipping Costs**

- If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost  
- For all other returns, shipping charges may be the responsibility of the customer  

Shipping fees are non-refundable unless the return is due to our mistake.

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8. How to Initiate a Return**

To start a return, please contact us at:

📧 **[EMAIL ADDRESS]**  

Include:
- Your order number  
- Reason for return  
- Photos (if applicable)

Our team will guide you through the next steps.